PeerDrop’s Privacy Policy describes how PeerDrop will gather, use and maintain
your Personal Information on the PeerDrop Platform. It will also explain your legal rights with respect
to that information.
By using the PeerDrop Application, you confirm that you have read and understood this Privacy Policy and
Our Agreement of Transactions that administers the use of the PeerDrop Platform. PeerDrop will collect,
use, and maintain information consistent with the Agreement.
If you have any questions, please contact us through our in app Contact us Form or the
website.
Below are the general terms of our Privacy Policy:
We hold your personal data for as long as you are a User of our app in order to meet our quality, training and service obligations towards you in addition to the period as may be required in our legitimate interests and to comply with our legal obligations. We may also hold data from which you cannot explicitly be identified, for example where stored against a uniquely-generated identifier so we know the data relates to a certain user, but we cannot tell who that user is. We use this kind of data for research purposes and to help us develop and improve our services, and we take relevant needed measures to ensure you cannot be re-identified from this data.
PeerDrop collects certain personal information about you, including information that is reasonably
capable of being associated with you (“Information”). Examples of Information
that PeerDrop collects include but are not limited to:
Personal Identity: In order to ensure best levels of service, we would carry
out identity checks. If you are a Peer, we may collect Personal Information, such as your date of birth
and address, photographic id, together with the result of basic record checks as provided by you, or by
our Third Party if applicable and to the extent permitted by law in your jurisdiction, to validate your
identity.
Financial: In order to assist Peers set up a payment account and help Patrons
make payments to Peers and pay fees to PeerDrop, we may collect financial information, including credit
card number, bank account numbers and other payment information, where applicable. We obtain Financial
Information in order to operate the PeerDrop Platform and to ensure that Peers are paid by Patrons. We
do this as necessary for our legitimate interests in providing our platform and services and to fulfill
our contracts with Users. To ensure the integrity and security of your financial data, we have
contracted a third party (STRIPE) to maintain and process your payment card information.
Contact: This may include your first last name, postal address, phone number
& email id.
Billing: This may include your payment instrument number (such as a credit or
debit card number), expiration date, and security code as necessary to process your payments. This will
be processed through the third party Payment Gateway ‘STRIPE’. You are subject to their Terms and
Conditions as well.
Promotions: PeerDrop Platforms offer certain tools such as newsletters,
surveys, emails for ensuring best service to users however these are optional and therefore you are not
required to enter them or any your data in connection with them. Where you do consent to take advantage
of PeerDrop Platform offers, we will use your data where applicable, to send you communications that are
customized based on information we have about you, or to operate and manage the survey, contest or
similar offering in connection with our legitimate interest in promoting our business and the PeerDrop
Platform. To opt-out of receiving marketing communications from us, please email us mentioning you would
like to opt out.
Other Data. In the event where you choose to send PeerDrop Personal
Information in an email or chat service for enquiries about PeerDrop platform, we use this Information
in order to help us respond to you in an efficient manner. We may also collect content within any
communication you carry out with other Users through the Service (such as via our chat function) and we
never use or share such information for marketing purposes.
Setup Info: We require you to furnish your Financial and Identity Information
when you register an account with us in order to start using Our services.
And if you are a Peer, we collect your first and last name, email address, mobile phone number, post
code, and current location in order to create and administer your PeerDrop account and facilitate
communications between you and your Patrons through the Platform. We also collect Identity Information
and Financial Information.
If you are a Patron, we would need your first and last name, email address, phone number and your post
code in order to create and manage your PeerDrop account. We also collect additional information in
order to facilitate your drop request, such as list of items on the order you are requesting, time,
date, location of the order, and Billing Information.
We gather certain information on default when you utilize our Service. The
categories of information we will automatically gather are as follows:
Device Information: including data about your type of device or browser,
your device’s OS, your ISP, your device’s regional and language settings, and device identifiers such as
IP address etc. When you connect and interact with the PeerDrop Platform, PeerDrop may gather
information automatically through cookies or other technologies, including, but not limited to, the type
of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your
computer or mobile device, your OS, the type(s) of internet browser(s) you use, and information about
the way you use the PeerDrop Platform (“Device Information”). We may use Device Information to monitor
the geographic regions from which Users navigate the PeerDrop Platform, and for security and fraud
prevention purposes. PeerDrop prohibits the use of any IP-masking technology or similar technology. Upon
identification of the usage of such technologies, some sections and features of the PeerDrop Platform
may become unavailable and unusable.
Location Information: including imprecise location data (such as location
derived from an IP address or data that indicates a city or postal code level), and, with your consent,
precise location data (such as latitude/longitude data). When you visit the PeerDrop Platform via a
native mobile application, we use, with your consent when required under applicable law, GPS technology
(or other similar technology) to determine your current location in order to determine the city you are
located in and display a relevant location map.
Activity Data, including data about your activity on the PeerDrop platform,
features you use, pages you visit, emails and advertisements you view, sections of the PeerDrop Platform
that you view and interact with, the time of day you browse, and your referring and exiting
pages.
Cookies. When you visit our Site, your browser may automatically gather
information of your visit. Similarly, when you use our mobile applications, we will access and use
mobile device IDs to identify your device. We use “cookies” and similar technologies to gather
information through our Site and Apps. Cookies are small data files stored on your device that act as a
unique tag to identify your browser.
Persistent cookies help with personalizing your experience, remembering your preferences, and supporting
security features. Additionally, persistent cookies allow us to bring you advertising both on and off
the Platform. Persistent cookies may remain on your device for extended periods of time, and generally
may be controlled through your browser settings. We utilize persistent cookies that only PeerDrop can
read and use, and access mobile device IDs to:
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the PeerDrop Platform and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the PeerDrop Platform.
We collect and use information for business and commercial purposes in
accordance with the practice described in this Privacy Policy. This includes but not limited to:
Analytics and Market Analysis: Peerdop may analyze
relevant information (‘Customer and Market Analysis’) as necessary as our
legitimate interests in engaging and improving our User’s experience, and for the boosting and
development of Peerdrop Platform.
Peerdrop uses the information to provide valuable offers to the customer that shows keen interest
towards the offers, or presumably have an interest based on our (‘Customer and Market Analysis’).
We do this as necessary for our legitimate interests in engaging and providing a better customer
experience, and to promote our business.
Mobile Phone Numbers. PeerDrop may use the cellphone number to call or send
recurring text message, in order to provide you notifications about the status of Orders, for marketing
purposes (with your consent where required by law),and to administer Peerdop Platform. . PeerDrop may
also message you via push notifications (with your consent when required under applicable law), which
you can opt-out of on your mobile.
We only share the Information we collect about you as described in this Privacy
Policy or as described at the time of collection or sharing, including as follows:
Third Party Reps. We share information, including Identity Information, with
entities that process information on our behalf for our business purposes. Third Party Reps assist us
with services such as payment processing, data analytics, marketing and advertising, website hosting,
fraud prevention and detection, communication services, and technical support. We contractually prohibit
our Third Party Reps from retaining, using, or disclosing information about you for any purposes other
than performing the services for us, although we may permit them to use information that does not
identify you (including information that has been aggregated or de-identified) for any purpose except as
prohibited by applicable law.
To operate the PeerDrop Platform, including processing your transactions, we may share your information
with our Reps/representatives (“Third Party Reps”) so they can provide us with
support services like Financial transaction completion (currently managed by Elavon, Global Payments, and Transferwise
that processes your
information in accordance with its own privacy policy) and related chargeback and collection services;
and a standard background & id check.
Legal Obligations: PeerDrop and our Third Party Reps may disclose information
or User Generated Content, including location data or communication data, to a third party if required
or permitted to do so by law or pursuant to a court order, warrant or subpoena. PeerDrop reserves the
right to disclose Personal Information from both private and public areas of the Site(s) and the
PeerDrop Platform in the absence of a court order, warrant or subpoena, to the extent permitted by
applicable law, if we are given reason to believe, in our sole discretion, that someone is causing
injury to or interfering with the rights of Users, the general public, or PeerDrop or its partners,
parents or affiliates.
Notices to users: It is our policy to provide notice to Users before producing
their information in response to law enforcement requests unless (i) we are prohibited or otherwise
constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has
been compromised such that the notice would go to the wrong person, or notice would otherwise be
counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice
would be impractical (in which case we may provide notice after the fact).
Disclosure to Authorities: PeerDrop may be required to share your Personal
Information in response to lawful requests by public and law enforcement authorities.
Promotions: When you voluntarily enter a sweepstakes, contest, or other
promotion, we share information as set out in the official rules that govern the promotion as well as
for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion,
you agree to the official rules that govern that promotion, and may, except where prohibited by
applicable law. We may occasionally contact you, if you want us to, with information about special
events, activities, promotions, contests, submission opportunities, and programs. You always have the
ability, in your Account, to ask PeerDrop not to contact you with this type of information.
Other Users: PeerDrop facilitates contact between Patrons and Peers and
reserves the right to share a Peer’s contact information (e.g. name, phone number, or postal address)
with a Patron and vice versa, or with their legal or other representative, in order to facilitate: (1)
the resolution of a dispute related to or arising from an interaction between two or more Users of the
PeerDrop Platform; or (2) the completion of an Order. This exchange of information is a mandatory part
of the PeerDrop Platform.
You may withdraw from receiving promotional communications from us and our
business partners, remove your personal information from our database or just delete your account by
contacting us through our website or in app Contact us tab.
Profile Changes: You have the right to view and update your PeerDrop
Profile at any time by logging in the app and tap on “Account”. There, you can view and change your
Account information. Our databases automatically update any changes you make.
Account Settings. During registration you choose whether you would like to
receive marketing communication from PeerDrop and its affiliates. This information remains on your
Profile where you can edit it. After logging in, tap on the “Account”, then select “Notifications” to
update your preferences.
Push Notifications. You have the option to receive updates and relevant
offers via push notifications in your app. These notifications can be configured in the settings of your
mobile device.
Promotional Notifications. You can withdraw from receiving promotional
notifications from PeerDrop sent via email and texts by contacting us and push notifications in account
settings as mentioned earlier.
Cookies. Most browsers accept cookies by default. You can make changes in
the browser settings, to decline or delete cookies. If you use multiple browsers on your device, you
will need to instruct each browser separately. Your ability to limit cookies is subject to your browser
settings and limitations.
Location Settings. We use location settings to help you with in app features
like order request and delivery which is needed for the app to work however you can stop all collection
of information by uninstalling the app.
Your PeerDrop account is password-protected so that only you and designated PeerDrop team member have access to your account information. In order to maintain this protection, do not give your password to anyone else. If you share a device with anyone, we suggest you should sign out of your PeerDrop account. This will help protect your information entered on public terminals from disclosure to third parties. Please note that Peerdrop will never ask for your password on a phone call or any other communication. PeerDrop has a team dedicated to maintaining its Privacy Policy, methodically reviewing security, and ensuring that every PeerDrop employee is aware of our security practices. However it must be noted that transmission via the internet is not fully secure and we cannot guarantee the security of information about you.
PeerDrop's Privacy Policy is regularly reviewed and improved as and when needed. This Privacy Policy may change as PeerDrop updates and expands the PeerDrop Platform. PeerDrop will endeavor to notify you of any material changes by email. PeerDrop also encourages you to review this Privacy Policy regularly. PeerDrop has a team dedicated to maintaining its Privacy Policy, methodically reviewing security, and ensuring that every PeerDrop employee is aware of our security practices. However it must be noted that transmission via the internet is not fully secure and we cannot guarantee the security of information about you.
If you have any questions about this Privacy Policy or the manner in which we or our Third Party Reps treat your Personal Information, the practices of the Site, your dealings with the PeerDrop Platform, or if you have technical problems, you may contact us. PeerDrop's staff will aim to respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the PeerDrop database, and requests to delete or rectify such Personal Information.
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